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| Available Categories |
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| FAQs: General Questions |
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| Question : How do I sign in as a new customer?
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| Answer : Under the section of LOGIN, there is a link that says “New User – Register Here”. Click on “Register Here”, and fill out the required information. Click the save button and a screen will advise you that your registration is completed and you are logged on. You will also receive an e-mail confirming your registration, and more details about your registration and how to log in |
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| Question : How long does it take until I can place orders under my new customer number
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| Answer : You can start to place orders immediately once you are registered |
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| Question : How do I check to see if an order has shipped
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| Answer : Once you are logged in, click on Ordering on the left side menu, and then order status. You can type in a range of dates to see more than one order and what the status is |
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| Question : Can I see what orders I have placed for a specific part
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| Answer : Click on Reporting on the left side menu, and then on Purchases by Part #. Enter in the part number, or use the drop down box, and it will show you all your orders for that part. You can also select a date range to see your orders for a selected period of time |
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| Question : How do I find my process # to look up my order
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| Answer : Your process # is the same as your web confirmation number |
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| Question : How do I sign up for membership
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Answer : Click on My Account on the left side menu, and then on My Membership. You will see a link on the right side that says “Sign Up for New Membership”. Click on that link, and you will be directed to choose which membership you want.
Click on your choice, and proceed with the following screen instructions. After you have entered your credit card information, you will receive a confirmation both on the screen and as an e-mail |
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| Question : Where can I see the promotions that are currently running
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| Answer : Click on Customer Service on the left hand menu, and then click News and Offers. All promotions or special offers will be listed under this section. You may also see “Banners” on the home page with the promotions, which you can click on for further details |
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| Question : Can I look up parts by a certain manufacturer
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Answer : Yes, you can. When you go through Browse Catalog on the left side menu and select any search catalog feature, you will be asked to select your vehicle, and the type of parts you are looking for, i.e. front brake pads.
After you have finished with your selections, the results will automatically be shown by vendor in alphabetical order. All you need to do is scroll down the screen to find the manufacturer you would like to see |
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| Question : Who should I contact if I’m not sure what to do
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| Answer : Click on the “CONTACT US” link at the top right corner of the screen. Information including contact name and phone numbers will be listed on this site |
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| Question : How to add Banners?
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| Answer : Banners can be added through the Manage Banners menu option under Content Management. |
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